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WIZDOX REFUND POLICY

Effective Date: August 18, 2026

Last Updated: August 18, 2026

1. OVERVIEW

WizDox is a trading name operated by Daniel Barna, sole trader (NIF 305655981), and provides a document preparation service. Our service is complete — and our service fee is earned — at the point your pre-filled application form is successfully generated and made available in your account for download.

Because the U.S. government authorities responsible for processing vital records and apostille applications are entirely independent of WizDox, we cannot guarantee the outcome of any application. This Refund Policy sets out clearly when refunds are and are not available.

2. WHAT WIZDOX'S SERVICE FEE COVERS

Your WizDox service fee covers:

  • Extraction and verification of information from your uploaded document
  • Generation of a correctly pre-filled application form for the relevant U.S. state and record type
  • Provision of state-specific mailing instructions, including the correct mailing address, required fee, payment method, required enclosures, and notarization requirements where applicable

Government fees — paid directly to U.S. state or federal offices — are entirely separate. WizDox does not collect government fees, and no portion of your WizDox service fee is forwarded to any government authority.

3. NON-REFUNDABLE CIRCUMSTANCES

The WizDox service fee is NOT refundable in the following circumstances:

  • Your pre-filled form was successfully generated and is or was available in your account
  • You submitted incorrect or inaccurate information that affected the form
  • You did not follow the mailing instructions provided by WizDox
  • The relevant U.S. government office rejected, lost, delayed, or failed to process your application for reasons unrelated to WizDox's service
  • You changed your mind after the form was generated
  • You ordered the wrong record type or state
  • Your pre-filled form was deleted after the 90-day retention period expired because you did not download it in time
  • Government fees, postal costs, or any third-party costs incurred in mailing your application

4. WHEN A REFUND MAY BE GRANTED

WizDox will consider a full refund of the service fee where ALL of the following conditions are met:

CONDITION A — TECHNICAL FAILURE

The WizDox Platform failed to generate your form due to a technical error on our side, or the form generated was so materially incorrect (not due to information you entered) that it could not reasonably be used.

— OR —

CONDITION B — VERIFIED APPLICATION FAILURE

Your application was rejected or failed to produce the requested record, and you can demonstrate ALL of the following:

1. You followed all mailing instructions provided by WizDox exactly — including the correct address, correct payment amount and payee, correct enclosures, and any notarization or ID requirements.

2. You have proof of mailing — such as a USPS certified mail tracking number, postal receipt, or courier confirmation.

3. The failure was attributable to an error in the instructions or form content generated by WizDox — not to a government policy change, a record that does not exist, or the government's own processing errors.

4. You contact us within 90 days of the date your order was placed.

5. HOW TO REQUEST A REFUND

To request a refund, email support@wizdox.com with the subject line:

"Refund Request — Order #[YOUR ORDER NUMBER]"

Include the following:

  • Your full name and account email address
  • Your WizDox order number
  • A clear description of what happened
  • Proof of mailing (tracking number or postal receipt)
  • Any correspondence from the government office (rejection letter, returned envelope, etc.)
  • Any other supporting documentation

We will acknowledge your request within 3 business days and provide a decision within 15 business days of receiving all required documentation. If we require additional information, we will request it, and the review period will pause until it is received.

6. REFUND METHOD

Approved refunds are processed to the original payment method used at checkout via Stripe. Refunds typically appear within 5–10 business days, depending on your bank or card issuer. WizDox does not issue refunds by cash, check, or any method other than to the original payment instrument.

7. GOVERNMENT FEES ARE NON-REFUNDABLE THROUGH WIZDOX

Government fees paid by you directly to a U.S. vital records office or apostille authority are subject to that authority's own refund policy, over which WizDox has no control. In most cases, U.S. government vital records offices do not refund their search or processing fees even if no record is found.

8. B2B USERS

For businesses using WizDox under a volume or enterprise arrangement, refund terms may be governed by a separate written agreement. In the absence of such an agreement, this Refund Policy applies.

9. EU CONSUMER RIGHT OF WITHDRAWAL

For users in the European Union: Under Directive 2011/83/EU, consumers have a 14-day right of withdrawal from distance contracts. However, by requesting that WizDox begin generating your form immediately upon placing your order, you expressly acknowledge and consent to the commencement of the service before the withdrawal period expires. If the service (form generation) has been fully performed before the 14-day period ends, you acknowledge that you forfeit the right of withdrawal in accordance with Art. 16(a) of the Directive.

10. CHANGES TO THIS POLICY

WizDox reserves the right to update this Refund Policy at any time. Changes will be communicated with at least 14 days' notice. Orders placed before the effective date of any change are governed by the policy in effect at the time of order.

CONTACT

WizDox (operated by Daniel Barna, sole trader)

NIF 305655981

R. Pedro Nunes 6, Oeiras, Portugal

Email: support@wizdox.com

Website: wizdox.com